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Terms of Service

Last updated: December 2023

These Terms of Service ("Terms") constitute a legally binding agreement between you and Spinnr Inc., doing business as Vengo AI ("Vengo AI," "Company," "we," "us," or "our"). These Terms govern your access to and use of the Vengo AI website, applications, AI agents, dashboards, APIs, widgets, and related services (collectively, the "Services").

Vengo AI is a business-to-business (B2B) SaaS platform that provides AI-powered sales and support agents for use by businesses, organizations, and enterprises. The Services are not intended for personal, consumer, or household use.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.

If you use the Services on behalf of a business or other entity, you represent and warrant that you have authority to bind that entity to these Terms.

THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. PLEASE READ CAREFULLY.

1. Eligibility and Account Registration

You must be at least 18 years old to use the Services. You agree to provide accurate, current, and complete information when creating an account and to keep such information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

2. Use of the Services

You may use the Services only for lawful business purposes and in accordance with these Terms. You agree not to misuse the Services or use them to:

  • Violate any applicable law or regulation
  • Infringe intellectual property or proprietary rights
  • Transmit malicious code, malware, or exploits
  • Engage in deceptive, fraudulent, or misleading practices
  • Generate or distribute illegal, abusive, or harmful content
  • Provide unlicensed medical, legal, financial, or tax advice
  • Interfere with or disrupt the Services or infrastructure

3. AI Agents, Outputs, and Responsibility

The Services allow you to create and deploy AI-powered agents trained on content you provide. You acknowledge and agree that:

  • You are solely responsible for all data, content, and instructions you provide
  • You control how your AI agents behave, respond, and interact
  • AI-generated responses are automated and probabilistic by nature

Vengo AI does not guarantee the accuracy, completeness, or suitability of any AI-generated output. You are solely responsible for reviewing, validating, and using all outputs before relying on them.

4. Customer Data and Ownership

As between you and Vengo AI, you retain all right, title, and interest in all data, content, conversations, leads, files, and materials you upload or that are collected through your AI agents ("Customer Data").

Vengo AI acts solely as a service provider or data processor with respect to Customer Data and processes such data only to provide the Services.

You are solely responsible for the legality, accuracy, and compliance of all Customer Data, including compliance with privacy, data protection, and consumer laws.

5. Security and Infrastructure Disclaimer

Vengo AI implements commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data. HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT NO SYSTEM IS COMPLETELY SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENGO AI SHALL NOT BE LIABLE FOR:

  • Unauthorized access to or alteration of Customer Data
  • Security breaches, hacking incidents, malware, ransomware, or exploits
  • Data leaks, exposures, or infiltrations caused by third parties
  • Loss, corruption, or disclosure of Customer Data
  • Acts of cybercrime, nation-state attacks, or force majeure events

ALL CUSTOMER DATA STORED ON VENGO AI SYSTEMS REMAINS THE SOLE RESPONSIBILITY OF THE CUSTOMER. YOU ASSUME ALL RISK ASSOCIATED WITH STORING DATA ON THE PLATFORM.

6. Fees and Payments

Paid plans are billed in advance according to the pricing presented at the time of purchase. Fees are non-refundable except as expressly stated in writing.

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." VENGO AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENGO AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.

IN NO EVENT SHALL VENGO AI'S TOTAL LIABILITY EXCEED THE GREATER OF $100 OR THE AMOUNT PAID BY YOU TO VENGO AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify and hold harmless Vengo AI from any claims, damages, losses, liabilities, and expenses arising out of your use of the Services, Customer Data, or violation of these Terms.

10. Termination

Vengo AI may suspend or terminate your account at any time, with or without notice, for any violation of these Terms or to protect the integrity of the Services.

11. Arbitration and Governing Law

Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration on an individual basis. These Terms are governed by the laws of the Commonwealth of Pennsylvania.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.

13. Contact Information

Spinnr Inc. (DBA Vengo AI)
112 Minfford Rd
Bala Cynwyd, PA 19004
Email: info@vengoai.com