This Privacy Policy (the "Privacy Policy" or "Policy") describes the types of information Spinnr Inc. DBA Vengo AI and its affiliates ("Vengo.AI," "VengoAI.com", "VengoAI.app", "we," "our," or "us") collect and process from and about you.
Except as described in this Privacy Policy, the Policy applies to any and all websites, mobile applications, and any other electronic and/or digital products and/or other services that are made available by Vengo.AI and that link to this Policy, and our offline services (collectively, the "Services").
By using the Services, you are agreeing to the practices described in this Policy. If you do not agree to the practices described in this Policy, please do not access or use the Services.
Undefined capitalized terms used herein shall have the meaning set forth in the Vengo.AI Terms of Service.
1. Information We Collect
When you access or use our Services, Vengo AI may collect various types of information depending on your interaction with the platform. This includes data you provide directly, data collected automatically from your activity, and data from third-party sources. Please note that some of this information is necessary for us to provide our Services, and if you choose not to provide it or request its deletion, certain Services may become unavailable.
Information you provide directly to us: You may provide us with information when using our Services, creating an account, communicating with our team, submitting documents, or interacting with AI Agents. This may include, but is not limited to:
- Full name
- Business name
- Website URL
- Email address
- Phone number
- Company knowledge documents and uploads
- Business-related information, including industry and service offerings
- Credit card and other billing information (via our payment processing vendors)
- Member Content (as defined in the Terms of Service), including AI Agent chats, conversation summaries, uploaded media, and voice messages
- Contents of communications with Vengo AI
Information we collect automatically: We, along with third-party vendors (e.g., analytics providers), may automatically collect technical and usage data, including but not limited to browser type, device information, IP address, location (approximate), pages visited, time spent on pages, interaction data, and more. We use cookies and similar technologies to facilitate this data collection. See our Cookie Policy for more details.
Information from other sources: We may also collect information about you from other users, third-party integrations, or publicly available sources such as social media profiles, customer referrals, or business directories.
2. How We Use the Information We Collect
We may use your information for any of the following purposes:
- Provide and administer the Services
- Customize the Services
- Communicate with you, including information to you about features or aspects of the Services we believe might be of interest to you, or to communicate with you about changes to our terms, conditions, or policies
- Engage in other communications with you, such as to respond to your inquiries, comments, feedback, or questions
- Analyze, maintain, improve, modify, customize, and measure the Services, including but not limited to train our artificial intelligence, large language models, and machine learning models
- Develop new programs and services
- Detect and prevent fraud, criminal activity, or misuses of our Service, and to ensure the security of our IT systems, architecture, and networks
- Comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other parties, including to enforce our Terms of Service and any other agreements
- Carry out any other purpose for which the information was collected
3. When We Disclose the Information We Collect
We may disclose your information in any of the following circumstances:
- Affiliates: We may disclose information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with Vengo.AI. Our affiliates may use the information we disclose in a manner consistent with this Policy.
- Vendors: We may disclose your information to employees, consultants, and other vendors who need access to such information to carry out work or perform services on our behalf, such as those who provide data storage, payment, technology support and services, customer service, analytics, fraud prevention, legal services, and marketing services.
- Safety and Protection: We may disclose certain information if we believe in good faith that doing so is necessary or appropriate to protect or defend the Vengo.AI or other parties, including to defend or enforce this Policy, our Terms of Service, or any other contractual arrangement.
- Legal Requirements: We may disclose certain information if we believe in good faith that doing so is necessary or appropriate to comply with any law enforcement, legal, or regulatory process, such as to respond to a warrant, subpoena, court order, or other applicable laws and regulations.
- Business Transfers: We may disclose certain information, in connection with or during negotiations or closing of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Your Choices
We offer you certain choices regarding the collection, use, and disclosure of information about you.
- Profile information: You may deactivate your account through your account profile page. You may also verify, correct, update, or delete certain parts of your information through your account profile page.
- Marketing communications: You can unsubscribe from marketing emails by following the directions in those emails. Please note that if you unsubscribe from marketing emails, we may still send you administrative emails regarding the Services, including, for example, notices of updates to our Terms of Service or this Policy.
- Cookies and analytics: You can opt out of certain cookie-related and analytics processing by following the instructions in this Policy.
5. Security
Vengo.AI implements technical, administrative, and physical safeguards to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, we do not promise and cannot guarantee the security of your information or communications. We are not liable for information that is exposed due to cyberattacks or malicious hackers who intentionally bypass our security measures.
6. Changes to this Policy
We may change this Policy to reflect changes in the law, our information practices or the features of the Services. We will indicate the date of the most recent update in this Policy. If we make a material change to the Policy, you will be provided with appropriate notice in accordance with legal requirements. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Policy.
7. Contact Us
If you have any questions about our Privacy Policy or information practices, please Contact Us
Or write to us at:
Spinnr Inc.
112 Minfford Rd, Bala Cynwyd, PA 19004
